Official Fiber Mountain Support
It takes a vision and a dream to bring significant change to the networking arena, especially in a world driven primarily by a few companies for so many years. For such change to be realized by customers and vendors, the dream has to reach beyond incremental value.
Official Fiber Mountain Support
It takes a vision and a dream to bring significant change to the networking arena, especially in a world driven primarily by a few companies for so many years. For such change to be realized by customers and vendors, the dream has to reach beyond incremental value.
Official Fiber Mountain Support
It takes a vision and a dream to bring significant change to the networking arena, especially in a world driven primarily by a few companies for so many years. For such change to be realized by customers and vendors, the dream has to reach beyond incremental value.
Warranty
Maintenance Plans
When opening a ticket via email or the support portal, please include the following:
Priority Level | Description |
---|---|
P1 | A production installation of purchased FMI hardware/software is completely inaccessible or most of its functionality is unusable. For P1 issues, please open a support ticket by phone. |
P2 | One or more important features of purchased FMI hardware/software has become unusable |
P3 | Any other case where a feature of purchased FMI hardware/software is not operating as documentedMinor and patch updates on current version only |
P4 | All enhancement requests and general questions. |
Non-Contract Maintenance
Support hours | Price |
---|---|
8am-5pm ESTNormal business hours |
$1500 per incident |
8pm-8am ESTAfter business hours |
$2250 per incident |
Weekends / Holidays |
$3000 per incident |


Fiber Mountain University
Fiber Mountain is redefining the physical layer with innovations in both hardware and software. FMU is a one stop platform to learn about how these innovations are changing the physical layer. Whether you’re just starting your journey with the physical layer or are a seasoned professional, FMU’s got you covered on all aspects of physical layer.

