The Fiber Mountain can serve all your support needs, from Technical Support, Maintenance and Warranty Plans, Training, Installation, System Design, and Product repair.
Official Fiber Mountain Support
It takes a vision and a dream to bring significant change to the networking arena, especially in a world driven primarily by a few companies for so many years. For such change to be realized by customers and vendors, the dream has to reach beyond incremental value.
Fiber Mountain Support
The Fiber Mountain can serve you Support needs, from Technical Support, Maintenance and Warranty Plans, Training, Installation, System Design, and Product repair.
When opening a ticket via email or the support portal, please include the following:
Support Contract Number
Priority Level ( Urgent, High, etc.) – See below for priority definition
Description of the issue
A production installation of purchased FMI hardware/software is completely inaccessible or most of its functionality is unusable. For urgent issues, please open a support ticket by phone.
One or more important features of purchased FMI hardware/software has become unusable
Any other case where a feature of purchased FMI hardware/software is not operating as documentedMinor and patch updates on current version only
All enhancement requests and general questions.
Normal business hours
$1500 per incident
After business hours
$2250 per incident
Weekends / Holidays
$3000 per incident
Fiber Mountain Training
Fiber Mountain is redefining the physical layer with innovations in both hardware and software. Fiber Mountain Training is a one stop platform to learn about how these innovations are changing the physical layer. Whether you are just starting your journey with the physical layer or are a seasoned professional, we have you covered on all aspects of physical layer.
Whether you have a particular solution in mind or you have no idea what fits your needs, we’re here for you! Get in touch with us to get in depth recommendations and expert insight on what will be the best solution tailored to your needs.
The Fiber Mountain logo, Fiber Mountain symbol, Fiber Mountain™, Glass Core, Connectivity Virtualization®, Intelligent Connection Identification™, ICID®, OPX®, AllPath® and Sensus™ are all trademarks of Fiber Mountain. Cisco® is a trademark or registered trademark of Cisco and/or its affiliates in the U.S. and other countries. Specifications subject to change without notice.
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